ONLINE PRIVACY POLICY

Updated Online Privacy Policy – Tiles & Stone Warehouse
Last Updated: August 7, 2025
Tiles & Stone Warehouse respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website or use our services. Our goal is to exceed industry standards and earn your trust through transparency and responsible data practices.
We may update this Policy periodically. If we make material changes, we’ll notify you via email and offer choices regarding new uses of your data.
By using https://tilesnstone.com/, you consent to the practices described in this Policy.

1. Scope
This Policy applies to Tiles & Stone Warehouse and governs all data collected through our website and online services. It does not apply to third-party websites or services we do not control. We encourage you to review the privacy policies of any external sites you visit.

2. Information We Collect
We collect the following types of information:
Personal Information: Name, email, billing/shipping address, phone number, payment details—provided when you place an order, create an account, or subscribe to communications.
Demographic Data: Age, gender, household income, interests (collected anonymously or voluntarily).
Technical Data: IP address, browser type, device type, operating system, referral URLs, pages visited, session duration.
Geolocation Data: Approximate location based on IP address or device settings (if enabled).

3. How We Collect Information
Direct Interactions: Forms, account creation, purchases, customer service.
Cookies & Tracking Technologies: See Section 7.
Third-Party Tools: Google Analytics, Meta Pixel, and other analytics or advertising platforms.

4. Legal Basis for Collection
We collect and process your data based on:
Your consent (e.g., for marketing emails or cookies)
Our contractual obligations (e.g., fulfilling orders)
Our legitimate interests (e.g., improving services, preventing fraud)
Legal compliance (e.g., tax or regulatory requirements)

5. How We Use Your Information
We use your data to:
Fulfill orders and provide customer support
Personalize your experience
Send marketing communications (with your consent)
Improve website functionality and performance
Detect and prevent fraud or misuse
We do not sell or rent your personal information.

6. Sharing Your Information
We may share your data with:
Service Providers: Payment processors, shipping carriers, marketing platforms—bound by confidentiality agreements.
Legal Authorities: If required by law or to protect our rights.
Auditors or Consultants: Under strict confidentiality.
Advertising Partners: For targeted ads (see Section 7).
7. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your experience.

Types of Cookies We Use

Type Purpose
Session Cookies Temporary cookies that expire when you close your browser.
Persistent Cookies Remain on your device to remember preferences across visits.
First-Party Cookies Set by our website to support core functionality.
Third-Party Cookies Set by services like Google Analytics or Meta Pixel for analytics and advertising.
8. Data Retention
We retain your data only as long as necessary, based on:
Legal and regulatory obligations
Business needs and relevance
Your consent and preferences

9. Your Rights
Depending on your location, you may have rights to:
Access your data
Correct inaccuracies
Delete your data
Withdraw consent
Object to certain uses
To exercise these rights, contact us at [email protected].

10. Security
We use industry-standard safeguards to protect your data:
SSL encryption for online transactions
Secure servers and restricted access
Employee training and role-based permissions
Despite our efforts, no method of transmission is 100% secure. We encourage you to use strong passwords and monitor your accounts.

11. International Data Transfers
If you’re located outside the U.S., your data may be transferred to and processed in the United States. We use safeguards such as Standard Contractual Clauses to ensure compliance with applicable laws.

12. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect data from minors. If we learn we’ve collected such data, we will delete it promptly.

13. Opt-Out & Unsubscribe
You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly at [email protected].

14. External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

15. Contact Us
Questions or concerns? Reach out to us:
📧 Email: [email protected]
📞 Phone: 954-956-3120