Tiles & Stone Warehouse Refund & Return Policy
Tiles & Stone Warehouse accepts returns of eligible merchandise subject to the terms and conditions below.
RETURN POLICY AT A GLANCE
Return Window:
Return authorization must be requested within 30 days of delivery or pickup. Once authorized, the merchandise must be tendered to the return carrier within 10 days.
Eligible Condition:
Complete, unopened boxes in their original manufacturer packaging and in undamaged, resalable condition.
Restocking Fee:
10% of the merchandise value approved for return.
Return Transportation:
Arranged and paid for by the customer.
Outbound Freight:
The customer is responsible for the actual outbound freight cost incurred by Tiles & Stone Warehouse, less any freight or delivery amount previously paid by the customer.
Special Orders, Supplemental Orders and Clearance / Final Sale:
Non-returnable.
Freight Damage:
Freight damage and delivery claims are governed by the Shipping Policy and are not treated as voluntary returns under this policy.
This summary is provided for convenience only. The complete Return & Refund Policy below governs all returns.
Return authorization must be requested within 30 days of delivery or pickup. Once authorized, the merchandise must be tendered to the return carrier within 10 days.
Eligible Condition:
Complete, unopened boxes in their original manufacturer packaging and in undamaged, resalable condition.
Restocking Fee:
10% of the merchandise value approved for return.
Return Transportation:
Arranged and paid for by the customer.
Outbound Freight:
The customer is responsible for the actual outbound freight cost incurred by Tiles & Stone Warehouse, less any freight or delivery amount previously paid by the customer.
Special Orders, Supplemental Orders and Clearance / Final Sale:
Non-returnable.
Freight Damage:
Freight damage and delivery claims are governed by the Shipping Policy and are not treated as voluntary returns under this policy.
This summary is provided for convenience only. The complete Return & Refund Policy below governs all returns.
RETURN AUTHORIZATION AND 30-DAY RETURN PERIOD
Customers must request authorization to return merchandise within 30 days of the date the merchandise is delivered to the customer or picked up from Tiles & Stone Warehouse.
All returns must be authorized by Tiles & Stone Warehouse before the merchandise is shipped or transported back to our warehouse.
Once a return has been authorized, the customer must arrange return transportation and tender the merchandise to the return carrier within 10 days of the return authorization.
Normal carrier transit time after the merchandise has been timely tendered to the return carrier will not count against the customer’s return period.
All returns must be authorized by Tiles & Stone Warehouse before the merchandise is shipped or transported back to our warehouse.
Once a return has been authorized, the customer must arrange return transportation and tender the merchandise to the return carrier within 10 days of the return authorization.
Normal carrier transit time after the merchandise has been timely tendered to the return carrier will not count against the customer’s return period.
CONDITION OF MERCHANDISE
Only complete, unopened boxes of tile in their original manufacturer packaging and in undamaged, resalable condition are eligible for return.
Opened boxes, partial boxes, individual or loose tiles, installed tile, cut tile, altered merchandise, or merchandise otherwise made unsuitable for resale are not eligible for return.
A valid Tiles & Stone Warehouse proof of purchase, such as an order confirmation, Sales Order, or receipt, is required for all returns.
RESTOCKING FEE
Eligible returns are subject to a 10% restocking fee, calculated on the merchandise value approved for return.
RETURN TRANSPORTATION
The customer is responsible for arranging and paying for transportation of returned merchandise to the Tiles & Stone Warehouse warehouse.
Tiles & Stone Warehouse does not provide complimentary return transportation, prepaid return shipping labels, or return pickup services.
The customer bears responsibility for the merchandise during return transportation and is responsible for ensuring that it is properly packaged, protected, handled, and transported.
Acceptance of merchandise by a return carrier does not constitute acceptance or approval of the return by Tiles & Stone Warehouse.
Tiles & Stone Warehouse does not provide complimentary return transportation, prepaid return shipping labels, or return pickup services.
The customer bears responsibility for the merchandise during return transportation and is responsible for ensuring that it is properly packaged, protected, handled, and transported.
Acceptance of merchandise by a return carrier does not constitute acceptance or approval of the return by Tiles & Stone Warehouse.
OUTBOUND FREIGHT REIMBURSEMENT
Tiles & Stone Warehouse may provide delivery to customers at a discounted freight rate, under which the amount charged to the customer is less than the actual transportation cost incurred by Tiles & Stone Warehouse for delivery of the order.
In the event of a return, the customer is responsible for the actual outbound freight cost incurred by Tiles & Stone Warehouse, less any freight or delivery amount previously paid by the customer.
Tiles & Stone Warehouse will email the customer a copy of the applicable carrier or freight invoice showing the actual outbound freight cost incurred by Tiles & Stone Warehouse.
Any freight or delivery amount previously paid by the customer will be credited against the actual outbound freight cost.
The customer is also responsible for the full cost of transporting the returned merchandise to the Tiles & Stone Warehouse warehouse.
In the event of a return, the customer is responsible for the actual outbound freight cost incurred by Tiles & Stone Warehouse, less any freight or delivery amount previously paid by the customer.
Tiles & Stone Warehouse will email the customer a copy of the applicable carrier or freight invoice showing the actual outbound freight cost incurred by Tiles & Stone Warehouse.
Any freight or delivery amount previously paid by the customer will be credited against the actual outbound freight cost.
The customer is also responsible for the full cost of transporting the returned merchandise to the Tiles & Stone Warehouse warehouse.
INSPECTION OF RETURNED MERCHANDISE
No refund shall become due or be issued until the returned merchandise has been received at the Tiles & Stone Warehouse warehouse and inspected by Tiles & Stone Warehouse.
Receipt of returned merchandise does not, by itself, constitute acceptance or approval of the return.
Following receipt, Tiles & Stone Warehouse will inspect the returned merchandise and determine the quantity and condition of merchandise eligible for refund.
Any merchandise that arrives broken, chipped, cracked, damaged, missing, opened, altered, or otherwise not in resalable condition shall not qualify for reimbursement, and the value of such merchandise shall be deducted from the refund otherwise due.
MERCHANDISE NOT ELIGIBLE FOR REFUND
Merchandise determined upon inspection to be ineligible for refund will be held for customer pickup for 14 days following notice to the customer.
The customer is responsible for arranging and paying for any transportation of such merchandise.
If the merchandise is not picked up or otherwise removed within 14 days after notice, Tiles & Stone Warehouse may dispose of the merchandise without further liability or compensation to the customer.
The customer is responsible for arranging and paying for any transportation of such merchandise.
If the merchandise is not picked up or otherwise removed within 14 days after notice, Tiles & Stone Warehouse may dispose of the merchandise without further liability or compensation to the customer.
REFUND AMOUNT
The final refund shall consist of the merchandise value approved for return, less:
• the 10% restocking fee;
• the unpaid portion of the actual outbound freight cost incurred by Tiles & Stone Warehouse, after crediting any freight or delivery amount previously paid by the customer;
• any return transportation charges incurred by Tiles & Stone Warehouse on behalf of the customer; and
• the value of any returned merchandise determined upon inspection not to qualify for reimbursement.
• the 10% restocking fee;
• the unpaid portion of the actual outbound freight cost incurred by Tiles & Stone Warehouse, after crediting any freight or delivery amount previously paid by the customer;
• any return transportation charges incurred by Tiles & Stone Warehouse on behalf of the customer; and
• the value of any returned merchandise determined upon inspection not to qualify for reimbursement.
SPECIAL ORDERS
All Special Orders are final sale and non-returnable.
Special Orders include merchandise that is not regularly stocked by Tiles & Stone Warehouse, merchandise ordered specifically for a customer’s project, requirements, or specifications, and merchandise ordered in quantities exceeding normal stock levels specifically for a customer.
Where applicable, merchandise designated as a Special Order will be identified as such in connection with the customer’s order.
Special Orders include merchandise that is not regularly stocked by Tiles & Stone Warehouse, merchandise ordered specifically for a customer’s project, requirements, or specifications, and merchandise ordered in quantities exceeding normal stock levels specifically for a customer.
Where applicable, merchandise designated as a Special Order will be identified as such in connection with the customer’s order.
ADDITIONAL AND SUPPLEMENTAL ORDERS
Additional or supplemental tile ordered after the original purchase to complete, expand, repair, or supplement a project is non-returnable when that merchandise was not included in the original order.
Customers are responsible for determining the quantity of tile required for their project, including appropriate allowances for cuts, waste, breakage, installation requirements, and future replacement needs.
Customers are responsible for determining the quantity of tile required for their project, including appropriate allowances for cuts, waste, breakage, installation requirements, and future replacement needs.
CLEARANCE AND FINAL-SALE MERCHANDISE
Merchandise identified as Clearance or Final Sale is non-returnable.
FREIGHT DAMAGE AND DELIVERY CLAIMS
Merchandise damaged during the original transportation to the customer is not treated as a voluntary return under this Return & Refund Policy.
Visible freight damage, concealed damage, shortages, delivery inspection requirements, and transportation-related claims are governed by the Tiles & Stone Warehouse Shipping Policy.
Customers must follow the inspection and claim procedures and applicable time limits stated in the Shipping Policy.
Visible freight damage, concealed damage, shortages, delivery inspection requirements, and transportation-related claims are governed by the Tiles & Stone Warehouse Shipping Policy.
Customers must follow the inspection and claim procedures and applicable time limits stated in the Shipping Policy.
WAREHOUSE LOCATION
Tiles & Stone Warehouse
5471 NW 72nd Ave
Miami, FL 33166
Unless Tiles & Stone Warehouse provides different written instructions, all authorized returns must be returned to this location.
5471 NW 72nd Ave
Miami, FL 33166
Unless Tiles & Stone Warehouse provides different written instructions, all authorized returns must be returned to this location.
INCORPORATED TERMS AND POLICIES
This Return & Refund Policy forms part of the Tiles & Stone Warehouse Terms & Conditions and should be read together with the Terms & Conditions and Shipping Policy.
By placing an order with Tiles & Stone Warehouse, the customer acknowledges that they have had the opportunity to review and agree to the Terms & Conditions and the policies incorporated therein.
By placing an order with Tiles & Stone Warehouse, the customer acknowledges that they have had the opportunity to review and agree to the Terms & Conditions and the policies incorporated therein.
POLICY APPLICABLE TO THE ORDER
Tiles & Stone Warehouse may update this Return & Refund Policy from time to time.
The Return & Refund Policy in effect at the time the customer places the order shall apply to that order.
The Return & Refund Policy in effect at the time the customer places the order shall apply to that order.